Items may be exchanged, returned for store credit or issued back a refund via card.
All returned items must be new/unused in original condition when retuned. All labels or attached manufacturer tags must be attached in original condition within 14 days of purchase accompanied by sale receipt. If returning by mail the item must be post marked no later than the last day to be returned. Do not return items after 14 days they willnot be accepted and will be returned to sender COD.
You must contact Tri-Star Skate shop within 48 hrs of receipt of defective product. Customer must pay return shipping with tracking number along with product and receipt of sale to Tri-Star within 14 days of delivery. Once Tri-Star has determined the item is defective as described in written form a credit will be issued for return shipping fees. A replacement non-defective product will be shipped within 48 hours in most cases, Tri-Star does not guarantee stock and availability of same item.
Non Defective Products may be returned with 14 days by the customer with tracking number. A 20% restocking fee will apply to all items returned in new unused original condition. Items must be in original packing. A credit for return shipping will not be applied.
Incorrect Product Shipped
In the event should Tri-Star ship an incorrect product a return label will be issued for the item to be returned. Once the item has been received a credit will be issued or correct product will be shipped based on stock and availability.
Non Returnable Item
Skateboard decks that have been gripped or assembled
Skateboards that have been cracked in any form or broken
Any Part of the skateboard that has been used cannot be returned or exchanged
Shoes that have been worn or tags removed not in original condition
Apparel that has been worn or tags removed not in original condition
All Guarantees and Warrantys are to be taken up with manufacturer of product
To process a return contact Tri-Star directly during business hours to speak to a representative.
Only customers located in United States of America lower 48 States qualify for returns.